We had the WORST experience with this limo service this past weekend. We were celebrating a cousin's birthday and the plan was to have LUNCH at Puerto Nuevo, Mexico. The limo was supposed to get there at 1, and got there at almost 2. We had about 18 people (and they knew this!) and sent us a limo that could only fit 12 people!!!! So others had to drive. We then called the company to send us another limo that would accommodate us all. So we turned around and went back home, waited for the 2nd limo. So we didn't get on the road till about 430-5ish. We finally get across the border to Mexico and the driver gets LOST for like 3 hours in Tijuana. So lost, that one of my cousins had to hop in the front seat and try to help him find his way. We finally get on the right track, get to the restaurant, eat. Come back out, we see the limo with the hood up -- the driver says "uhh sorry guys, the car won't start". ARE YOU KIDDING ME?! He failed to take initiative to search for jumper cables, etc. He also failed to inform us of what was going on. We had to come out and find out for ourselves. The battery was dead. We had to get the car jumped, and it started. We get on our way back to the border, we're in line to cross back over.. get to the front, get our passports checked --- AND THE DUMB DRIVER TURNS OFF THE ENGINE!! You don't turn off the engine until you get to your destination if your car needed a jump!!! SO WE'RE STUCK BETWEEN MEXICO AND THE U.S BECAUSE THE LIMO WON'T START AGAIN!!!!... This day was a complete nightmare. They tried to jump the car again, but I don't think the dumb driver knew what he was doing. We had to have all of the border patrol officers push us to the side where we pretty much had to fend for ourselves. We called the manager of the limo company and he said he would send 2 limos to come get us - which took another 2 HOURS. And when we finally got the manager on the phone, he said we would still have to pay the full price, and gave us a $200 gift certificate for future use. FUTURE USE? ARE YOU KIDDING ME? WE'LL NEVER USE THIS COMPANY AGAIN!!!!!!!!!!!!!!!